Shipping Policy

At Klara Grover, we are committed to ensuring that your order reaches you safely and as efficiently as possible. Our shipping process is designed to be completely transparent and reliable for all our customers in the United Kingdom.

1. Shipping Destinations and Costs

We deliver exclusively to addresses within the United Kingdom.

  • Standard Shipping (UK): FREE (£0.00) on all orders. There are no hidden handling fees or surcharges at checkout.

2. Carriers and Services Used

To provide the best local service, we work with trusted carriers operating in the United Kingdom:

  • Main Carriers: Royal Mail, Evri and DPD.

  • All orders are dispatched via tracked services to guarantee security and peace of mind.

3. Processing and Delivery Times

Our delivery schedule is clearly defined below:

  • Order Cut-off Time: 5:00 PM (GMT).

  • Handling Time: 1 - 2 business days (Monday to Friday).

  • Transit Time: 2 - 6 business days (Monday to Friday).

  • Estimated Total Delivery Time: 3 - 8 business days.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your unique tracking number.

  • How to check the status: You can track the progress of your parcel on our "Track Your Order" page or directly on the carrier's website using the link included in your email.

  • Please note that tracking information may take 24 to 48 hours to update after you receive your tracking code.

5. Missing or Lost Items

If your tracking shows "delivered" but you have not received your parcel, or if the estimated delivery window has passed and your item has not arrived:

  1. Check the delivery address provided in your order confirmation.

  2. Ask neighbours or check safe drop locations around your property.

  3. Contact us immediately at info@klaragrover.com. We will open an investigation with the carrier. If the item is confirmed lost or if any component is missing from your parcel, we will process a replacement or a full refund at no additional cost to you.

6. Taxes and Duties

All prices include VAT and applicable UK taxes. Customers will not be subject to any additional import duties or customs fees upon delivery.

Business Information:

  • Trading Name: Klara Grover

  • Legal Entity: R&DN EMPREENDIMENTOS LIMITED (Company No. 16677592)

  • Registered Office: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom

  • Email: info@klaragrover.com

  • Phone: +44 7311133970