Privacy Policy

This Privacy Policy describes how Klara Grover (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

1. Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

  • Device information: Examples include web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. This information is collected through cookies, pixels, and similar tracking technologies.

  • Order information: Examples include name, billing address, shipping address, payment information, email address, and phone number. This information is collected through the forms you fill in during checkout or when contacting us.

2. Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfil our contracts with you.

  • We use Shopify to power our online store.

  • We share your information with our shipping partners (Royal Mail, Evri, DPD) to deliver your orders.

  • We share limited information with advertising and analytics platforms (such as Google) to measure the performance of our store and show relevant advertisements.

3. Using Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

4. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. We will respond to all data access and deletion requests within 30 days.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy: order information is kept for as long as required for accounting, tax, and legal obligations, and marketing data is kept until you unsubscribe or request deletion. When your data is no longer needed, it is securely deleted or anonymised.

6. Advertising and Cookies

We use cookies and similar technologies to show you personalised advertisements, including through platforms such as Google Ads. You can opt out of personalised advertising at any time by adjusting your cookie preferences or contacting us at info@klaragrover.com. Our privacy practices are also aligned with the principles of the EU GDPR and the California Consumer Privacy Act (CCPA).

7. Security

The security of your personal information is essential to us. We use industry-standard encryption protocols (SSL) and security measures to protect your data during transmission and storage. No credit card information is stored on our servers.

8. Complaints

If you have concerns about how we handle your personal information, please contact us first at info@klaragrover.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Contact

  • Email: info@klaragrover.com

  • Legal Entity: R&DN EMPREENDIMENTOS LIMITED (Company No. 16677592)

  • Registered Address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom