Refund Policy
This policy outlines how we handle the financial aspect of your returns and order cancellations at Klara Grover.
Full Refunds: If you are not satisfied with your purchase, you are entitled to a 100% refund of the original purchase price. No deductions will be made for shipping or handling.
Processing Your Refund: Once we receive and inspect your returned item at our returns centre, we will notify you via email regarding the approval of your refund.
Timelines:
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Approval: Within 2 business days of receiving the item.
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Credit: Approved refunds are automatically credited back to your original payment method.
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Banking Window: Please allow 5 to 7 business days for the refund to appear on your bank statement, depending on your card issuer.
Late or Missing Refunds: If you haven't received a refund yet, first check your bank account again. Then contact your card issuer, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at info@klaragrover.com.
Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong item, please contact us immediately. In these cases, a full refund or a free replacement will be issued immediately upon verification, without waiting for the 90-day window.
Contact Us:
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Email: info@klaragrover.com
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Phone: +44 7311133970
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Legal Entity: R&DN EMPREENDIMENTOS LIMITED (Company No. 16677592)
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Address: 13 Unit 155047, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom